Terms and Conditions

Ember Lifestyle Travel LLC maintains the Ember Lifestyle Travel LLC Ember.ae Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the Ember Lifestyle Travel LLC Ember.ae privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Ember Lifestyle Travel LLC reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Ember Lifestyle Travel LLC may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

 

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Ember Lifestyle Travel LLC may change, suspend, or discontinue any aspect of the Site at any time. Ember Lifestyle Travel LLC may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

 

1. SITE OPERATION: United Arab Emirates is our Country of Domicile. Ember Lifestyle Travel LLC controls this Site from the U.A.E. Ember Lifestyle Travel LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

 

2. APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

 

3. MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

 

4. PURCHASES. Ember Lifestyle Travel LLC accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Ember Lifestyle Travel LLC. All refunds will be made onto the original mode of payment.

 

General :

When you visit the Web Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Web Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions. Any failure by us to act in relation to a breach by you or any other user’s breach on any occasion of these terms and conditions does not constitute a waiver of our right to act in relation to future or similar breaches.

 

DISPUTE AND RESOLUTION POLICY

In case of any dispute you can reach our local office through mail with the details. Ember Lifestyle & Travel LLC will try to provide amicable solution to both the parties subject to availability of the booking. Ember Lifestyle & Travel LLC decision will be final in case of any dispute.

 

DELIVERY POLICY

Service of booking is confirmed as soon as payment is processed and we get the confirmation from respective service provider for bookings made. Ember Lifestyle & Travel LLC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE. We Delivery your tickets electronically via email the same day.

 

CANCELLATION AND REFUND POLICY

In addition to the airline charges, Ember Lifestyle & Travel LLC will have a service fee on cancellation or refund of documents. All Refunds will take a minimum of 14 days as per the bank policies.

There will be NO-REFUND if the document is NON-REFUNDABLE, as per the airline.

Some fares are NON-REFUNDABLE / NON-CHANGEABLE in case of NO-SHOW.

Please read carefully the Fare Rules before booking your flights.

Refunds will be done only through the Original Mode of Payment.

Processing time for refunds may vary from airline to airline.

 

Refund amount will be credited only to the account of the Credit Card holder who has paid for the ticket or other travel related services.

Ember Lifestyle & Travel LLC reserve the right to cancel any bookings done by the fraudulent usage of credit cards.

 

Days prior to travel Amount payable
14 days or less 100%
15 ñ 21 days 90%
22 ñ 41 days 80%
42 ñ 56 days 75 %
57 to 104 days 50%

In the event that you cancel a cruise holiday, any deposit paid by you is non-refundable. Furthermore, certain travel arrangements forming part of a cruise holiday may incur a cancellation charge of up to 100% of that part of the holiday. The following cancellation charges shall apply to the balance of the cruise holiday:

Action Charge(AED)
Refund of Air Tickets 150
Reissue of Air Tickets 100
Revalidation of Air Tickets 50
Refund of Hotel Booking 150
Refund of Holiday Package (2+ products) Sum of individual refund charge components
Refund of other Non-Air Products/Services 50 per product

Web Site Bookings:

We may change any aspect of the Web Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice.. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on the Web Site are applicable to ember.ae only and may vary from the prices offered for the same holidays by other related businesses.

All bookings made on the Web Site are subject to the relevant supplier’s/tour operator’s booking conditions in addition to these terms and conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

A reservation is not complete until a confirmed booking reference is provided, which will be after credit card approval has been received from your card issuer and the supplier has confirmed your reservation. Until such time, the fare and availability is subject to change.

Please remember not to give your booking reference to anyone who is not a member of your immediate household. You should take all necessary steps to ensure that your booking reference is kept confidential and secure.

SHIPPING POLICY
We will Ship Tickets Electronically via Email or by courier as per your booking the same day or prior to as per your request.

5. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. Ember Lifestyle Travel LLC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

 

6. REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Ember Lifestyle Travel LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

 

7. PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Ember Lifestyle Travel LLC to do so. You also agree not to deep link to the site for any purpose, unless specifically authorized by Ember Lifestyle Travel LLC to do so. The content and software on this Site is the property of Ember Lifestyle Travel LLC. The cardholder must retain a copy of transaction records and Merchant policies and rules.

 

8. YOUR ACCOUNT. If you use Ember Lifestyle Travel LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

 

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Ember Lifestyle Travel LLC’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Ember Lifestyle Travel LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

 

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Ember Lifestyle Travel LLC has no control over these sites or the content within them. Ember Lifestyle Travel LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Ember Lifestyle Travel LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Ember Lifestyle Travel LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@Ember Lifestyle Travel LLC Ember.ae.

 

COPYRIGHT POLICY. Ember Lifestyle Travel LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

 

INTELLECTUAL PROPERTY. Although Ember Lifestyle Travel LLC is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Ember Lifestyle Travel LLC’s system. The Online Materials are Ember Lifestyle Travel LLC’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Ember Lifestyle Travel LLC, except as expressly and specifically permitted under these Terms of Use.

 

The On-line Materials are and will remain the exclusive property of Ember Lifestyle Travel LLC. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Ember Lifestyle Travel LLC. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Ember Lifestyle Travel LLC.

 

You acknowledge and agree that Ember Lifestyle Travel LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At Ember Lifestyle Travel LLC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Ember Lifestyle Travel LLC or perfect these rights, titles or interests in Ember Lifestyle Travel LLC’s name.

 

DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Ember Lifestyle Travel LLC MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Ember Lifestyle Travel LLC ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Ember Lifestyle Travel LLC SHALL NOT BE LIABLE FOR ANY DIRECT , INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Ember Lifestyle Travel LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Ember Lifestyle Travel LLC WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

 

VIOLATION OF TERMS OF USE. You understand and agree that in Ember Lifestyle Travel LLC’s sole discretion, and without prior notice, Ember Lifestyle Travel LLC may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if

Ember Lifestyle Travel LLC believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Ember Lifestyle Travel LLC, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Ember Lifestyle Travel LLC for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Ember Lifestyle Travel LLC may release user information about you if required by law or subpoena.

 

INDEMNITY. You agree to indemnify and hold Ember Lifestyle Travel LLC, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

 

LICENCE GRANTED TO YOU. By providing materials to Ember Lifestyle Travel LLC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Ember Lifestyle Travel LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Ember Lifestyle Travel LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Ember Lifestyle Travel LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Ember Lifestyle Travel LLC. Any communication or materials you send to Ember Lifestyle Travel LLC will be treated as non- confidential and nonproprietary and may be disseminated or used by Ember Lifestyle Travel LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

 

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Ember Lifestyle Travel LLC is not responsible for the acts or omissions of any advertiser or sponsor.

 

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

 

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.